FLOREA BOTANICALS & WELLNESS
TERMS & CONDITIONS OF CARE

Amelia Bernauer — Clinical Naturopath & Swedish Massage Therapist (ATMS-registered)
Florēa Botanicals & Wellness
amelia@floreabotanicals.com.au

Amelia Bernauer is a Clinical Naturopath registered with ATMS and is not a medical doctor. Only natural, non-invasive treatments will be recommended.
A health record will be kept in accordance with the Privacy Act 1988 (Cth) and will not be disclosed without your consent unless legally required.
Where appropriate, your information may be shared with your nominated GP or healthcare provider with your consent.
Naturopathic care is complementary to, and not a substitute for, conventional medical care from other providers.
Consultations may take up to 90 minutes depending on individual needs but can aso be as short as 30 minutes.
Minimum 24 hours’ notice is required for appointment changes or inability to attend. A cancellation fee may apply if adequate notice is not provided.
Amelia Bernauer does not provide refunds for your appointment if you are unable to attend. You are able to reschedule up to 3 times before you are required to re-pay the cost of your appointment.
Treatment recommendations will be explained fully and require your informed consent.
Clients are responsible for following recommendations and attending follow-ups.
You agree not to share your personalised treatment plan with others to avoid potential harm.

All fees for consultations, supplements, and testing (if applicable) are due at the time of the appointment.
Private health fund rebates are not offered at this time.

Amelia Bernauer reserves the right to determine when a case is beyond her scope of practice and will refer to appropriate healthcare providers.
Treatment may be refused or discontinued at any time if deemed unsuitable or outside the practitioner’s scope.
If your health condition becomes subject to legal proceedings, Amelia reserves the right to refuse or discontinue treatment.

Intake forms are securely collected via Jotform, which uses encrypted transmission and complies with data protection standards.
All other sensitive data is stored on a password-protected hard drive & USB, complying with legal regulations for sensitive health information.
You have the right to access and correct your personal information.

Telehealth consultations are provided with the same standard of care and confidentiality as in-person appointments.
There may be limitations due to the lack of physical examination.
Technical risks such as interruptions or connectivity issues may occur.
It is your responsibility to ensure your internet connection and devices are working prior to the appointment.
You may withdraw consent for telehealth at any time by notifying Amelia.
If technical issues arise, appointments may need to be rescheduled.

6. Cancellation & Refund Policy

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Cancellations made more than 24 hours before the scheduled appointment may be transferred to a future appointment at your request.
No refunds are provided except in significant or exceptional circumstances, at the sole discretion of Amelia Bernauer.
Failure to provide 24 hours’ notice will incur a cancellation fee equivalent to the full appointment cost.
Rescheduling 3 times or more will incur a fee & repayment of your appointment cost in full.

Please complete and submit your registration form at least 48 hours prior to your appointment at amelia@floreabotanicals.com.au
Bring any recent blood tests, pathology, or examination results to assist with assessment and care planning.